Delivery of all weather garden furniture & Larger Items
Most of our complete patio sets include ‘Free’ UK Delivery. This is for ‘Most UK Mainland’ addresses. Some postcodes (Scottish Highlands, Northern Ireland, Isle of Wight etc…) May incur a Surcharge, in this case you will be contacted & asked if you wish to continue with your order.
Any Delivery times quoted on item pages are ‘estimated’ only and we Do Not Guarantee delivery within these times. We aim to deliver items as soon as possible & our standard delivery is normally ‘within 14 WORKING Days’, we do however treat every order separately and it may be much quicker! In the unlikely event that your delivery will take longer you will be contacted.
Most of Our Local (within 40 miles of EN9) deliveries are carried out by us in our own vehicles, deliveries outside this area are usually undertaken by a reputable transport company. Due to the size and weight of most complete patio sets delivery is ‘To Your Door’ (Kerb-side). Deliveries are normally on a ‘pallet’ to enable ‘cost effective’ delivery of larger items.
You WILL BE CONTACTED VIA TELEPHONE to arrange delivery of ’all complete patio sets’ at a suitable time. If you have not been contacted within 14 working days please contact us. We can not be held responsible for delays caused by any third party (Transport Company etc….)
Most Patio Sets will require ‘MINIMAL SELF ASSEMBLY’
Delivery of Smaller Items
Most of our ‘smaller’ items (chairs, furniture covers, single items etc….) are shipped via a ‘reputable’ parcel courier. For this type of item YOU WILL NOT NORMALLY BE CONTACTED to arrange delivery. If you are not in when the ’courier’ attempts delivery they will usually leave a card for you to contact them to re-arrange delivery. If you have not heard anything within 14 WORKING DAYS of placing your order please contact us and we will gladly investigate.
In The Unlikely Event of your item arriving DAMAGED you must inform us within 48 Hours of Delivery.